Welcome to Transpool! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy outlines how Transpool collects, uses, shares, and protects your information when you use our app and services. Please read it carefully to understand our practices.
1. Information We Collect
We collect information to provide you with a safe, efficient, and customized experience. The types of information we collect include:
- Personal Information: This includes information such as your name, email address, phone number, and government-issued ID. We use this information to verify your identity, create your account, and communicate with you.
- Location Data: We collect real-time location data during rides to provide accurate route tracking, optimize pick-up/drop-off points, and ensure a safe journey.
- Payment Information: For ride payments, we may collect your payment card information, which is encrypted and securely stored by a third-party payment processor.
- Driver-Specific Information: If you are a driver on our platform, we may collect additional details, such as vehicle information, insurance, and licensing documents.
- Usage Information: We track information about your interactions with our app, such as ride history, preferences, and device information (e.g., IP address and device type) to improve your experience and enhance service quality.
2. How We Use Your Information
We use your information for various purposes, including:
- Providing Services: To match riders with drivers, facilitate ride bookings, process payments, and ensure smooth operations.
- Safety and Security: To verify user identity, enable real-time location sharing, and enhance user safety.
- Personalization: To provide customized suggestions, optimize routes, and send notifications tailored to your preferences.
- Communication: To send you service-related communications, updates, and respond to your queries.
- Analytics and Research: To analyze usage trends, improve service performance, and develop new features.
3. Information Sharing and Disclosure
We may share your information in the following circumstances:
- With Service Providers: We work with third-party providers (e.g., payment processors, customer support, analytics services) to facilitate our services.
- With Drivers and Riders: Basic information (e.g., name, profile picture, and contact number) may be shared between riders and drivers to facilitate pick-ups and drop-offs.
- With Law Enforcement: In response to lawful requests from government authorities, or if we believe it’s necessary to protect our rights, safety, and property or that of others.
- For Business Transfers: If Transpool is involved in a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.
4. Data Security
We use various measures, including encryption and secure data storage, to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
5. Your Privacy Choices
You have options regarding the information we collect and use:
- Updating Your Information: You may update or correct your personal information via your account settings.
- Location Preferences: You can enable or disable location services through your device settings.
- Communication Preferences: You can opt-out of receiving non-essential communications from us.
6. Data Retention
We retain your information as long as necessary to provide our services, fulfill our legal obligations, or for legitimate business purposes. When information is no longer required, we securely delete or anonymize it.
7. Children’s Privacy
Transpool is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly.
8. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or relevant regulations. Any changes will be posted on this page with the date of the last update.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: hello@transpool.ng
Address:33, Prince Kazeem Eletu, Osapa, Lagos, Nigeria.
Thank you for trusting Transpool with your information! Your privacy and security are our top priorities.